IATA Level 1 : Foundation Course

IATA/UFTAA Travel and Tourism Training Programme - Level 1: Foundation

Earn a diploma and start your career with the Foundation course's complete three-in-one package:
Air fares and ticketing including e-ticketing
GDS training with interactive CD-ROM
In-depth travel industry general knowledge

How You Will Benefit
Make appropriate travel arrangements and reservations
Calculate and quote appropriate air fares
Complete international travel documents in accordance with the applicable IATA rules and procedures
Be on the leading edge for 2007 e-ticketing global implementation
Answer customers' queries, quote rates and supplements, explain conditions and book tour products
Acquire the necessary skills and knowledge to ensure that your front-line contact with the customer is outstanding
Understand the role of information technology - Global Distribution Systems and the Internet

Designed for
Students who wish to have a career in the travel industry
Junior travel consultants
Airline personnel
Tour operators who deal regularly with travel agents
Personnel of large companies responsible for making travel arrangements
Travel Agencies that hire employees who hold the IATA/UFTAA International Travel and Tourism Foundation Diploma meet one of the requirements towards becoming IATA-accredited agencies.

Course Content
Environment
The Travel & Tourism Industry and the Travel Professional
Geography in Travel Planning 1
Travel Formalities
Products
Land Transport - Rail 1
Water Transport - Ferry
Land Transport - Car and Camper
Tour Packages 1
Hotels
Air Transport Essentials
Support Services
Customer Service
Technology in the Travel Industry 1
Air Fares and Ticketing
Air Fares and Ticketing
GDS Electronic Booking Tools (CD-ROM*)
Global Distribution Systems training. Choose between Amadeus, Galileo, Sabre or Abacus. *Minimum system requirements: Windows 95, Internet Explorer 5.5, 16MB memory.
The 13 modules in the Foundation Level will provide you with an understanding of the travel and tourism industry, the practicalities of the travel professional's role in this industry, the importance of exceeding customer expectations, and the role of technology in the travel industry.In addition, you will become familiar with related subjects such as industry regulations, codes, world geography, air fares and ticketing including e-ticketing, visa and health requirements, as well as tour programmes.
For self-study students, about 170 hours of intensive study are required to complete the Foundation course. Students studying at an IATA Authorised Training Centre could expect a longer period of study.
By successfully completing the two-paper examination*, you will become qualified as a holder of the IATA/UFTAA International Travel and Tourism Foundation Diploma and will be entitled to add the designation "DTTF" (Diploma in Travel and Tourism Foundations) after your name.